Reviews
Customer Reviews
At Lickety-Split, we are dedicated to providing our customers with the service they deserve. We have what it takes to get the job done right the first time and can guarantee exceptional results on every project. Learn more about what our satisfied customers have to say about us!
paul ledgister
21:22 23 Oct 24
I’m extremely satisfied with the The service that John provided at my home. He was on time very knowledgeable was able to diagnose the issue quickly and fixed it easily. If you on un sure about using this service, let me be the first to tell you, they are a great service and they definitely have a loyal customer now.
Suzanne Stacy
20:51 23 Oct 24
Luke was fantastic! He came out quickly and resolved my issue promptly. Very personable and knowledgeable! Will definitely be using Lickety Split for all my plumbing needs!
Eileen Pigott
20:50 23 Oct 24
Lickety Split has excellent customer service! Matt answered my distress call for a broken AC unit and he got me scheduled immediately for a technician to come out and fix it. If you come home from work and get that horrible bit of panic because it’s over 80 in your house, Lickety Split is the way to go!
Donna Bonds
20:31 23 Oct 24
Although the lengthy and intricate journey of having my house re-piped is not over, I would like to comment on the plumber and his assistant , Melvin and David. They have worked so hard and long on this crazy house and always have had a positive attitude. They are caring and calming and I am very appreciative!
Angela Burney
20:01 23 Oct 24
Kyle Norton
19:56 23 Oct 24
Rebecca and Todd did a great job handling my AC issues!
Casey Burns
16:58 23 Oct 24
Less than 24 hours from calling for service to having a tech provide a repair estimate for our AC. Friendly and punctual service, we will definitely recommend!
Rebecca Bexell
16:57 23 Oct 24
The rep that came out was very nice, but the bid provided by the management that was called during the appointment was over $6,000 more than another company we got a bid from. We were told that the bid would normally be 6k even more than that, and we were getting “a deal”. The normal bid according to their management would been 15k… we got a “deal” quoted of almost 9k, and the company that we ultimately went with is charging us $2,300. This was to run a 150 ft gas line from the meter to a pool heater.
stephen bowen
16:15 23 Oct 24
The tech was very thorough and he brought to light a problem my ventilation system had.
Tiffany W
15:35 23 Oct 24
Conner is amazing! He is very professional experienced HVAC technician and he arrived at the appointment time precisely. I would definitely recommend Lickety Split for all your ac & heating needs as well as repairs, make sure you ask for Conner he is the best!Another smiling satisfied life-long customer.
Asya McVey
14:44 23 Oct 24
Graham Clark
05:08 23 Oct 24
I haven't used their services, but they recently bulk mailed my neighborhood with thick plastic laminated flyers that can't be recycled. It sucks that they're producing all this plastic waste just to look fancy and drum up business. I know the world has bigger problems than some plastic flyers, but small things add up and this one is completely unnecessary. I hope in the future they'll consider saving themselves some money and just using paper.
JumpStart Organizing
01:10 23 Oct 24
Bruce did a great job of scoping the pipes under the house to detect the problem, then powerwashing to remove the blockage and to clean out the pipes. I know I'm not using the proper terms but very happy with the results. Bruce said putting egg shells down the disposal is like putting glass down there. Who knew?? Bruce did!!!
dylan popi
00:56 23 Oct 24
Oscar was awesome ! He was dedicated to finding the solution to why my HVAC wasn't working properly.. and throughout the process he educated me on everything that was going on with my AC Unit. On top of that, I desperately reached out at 4 pm to hopefully get a technician out to fix my A/C and within a few hours Oscar came to take care of it. I'm grateful for the service they provided and will be using them more in the future.
Erica Brown
00:24 23 Oct 24
The company responded immediately and professionally. They showed me and explained what they were doing every step of the way. Shawn and Seth worked very hard to complete the project in record time and they were extremely kind. The supervisor and the team worked in the rain nonstop. Thank you for your help.
Patricia Swenson
19:57 22 Oct 24
The guys were very cool and extremely helpful. They are helping me out of BIG mess. Thank you
LaShonda Keeton
19:39 22 Oct 24
Thanks for being detailed and professional. Great service!
Billy White
19:01 22 Oct 24
Cherylynn Bradeen
18:28 22 Oct 24
Oscar assessed our AC drainage situation on the outside of the house. He was very professional with great attention to detail. He easily worked with his management to create a plan of action and unfortunately/fortunately, Tom in finance who offered a very decent plan for extensive duct work and organic matter eradication on our 2 1/2 yo Pulte home.
Ann Grosch
17:29 22 Oct 24
This company is fantastic. You have restored my faith in workers. You have great customer service, being polite and receiving a call back very quickly. From the start you made me feel taken care of. Your price was lower than competitors.Your guys were knowledgeable and on time. The electrical lines to my boat lift were installed quickly and correctly. I will use this company again. Highly recommend them.
Brian Barany
15:53 22 Oct 24
Very friendly staff and always thorough!
Jeffery Noice
15:49 22 Oct 24
Generous Voyager
15:28 22 Oct 24
Error explained everything clearly and concisely. Did not waste any of my time as many other companies have done. Error provided professional answers to all of my questions. A great experience!!
Michelle Adem
15:26 22 Oct 24
Chris and Connor were awesome! They were polite and professional and very informative. They also played with my dog which is always good with me! Amazing team!
Todd Mangum
01:39 22 Oct 24
We have a couple of properties in Jax and St. Augustine and have a service contract with Lickety Split. We had a small mold issue in one kitchen cabinet in our condo. Came and went in the attic and told us we had a serious mold issue in the attic and needed to replace all our ductwork at normal cost of $22,000 but getting a special owner discount that brought it down to 13,000 and they could start tomorrow. Wouldn’t send me the quote to my email and had to make my decision within 2 hours or the discount was no longer available. Felt like I was buying a car . High pressure from them. Told them the hoa was involved and had to go through them. Mold and remediation company came out and told us we had no problem in the attic and the ductwork didn’t need to be replaced. In the end this company tried to scam us and will be canceling our service contract and never using them again
Troy Way
00:58 22 Oct 24
I am definitely happy and we are more than pleased with Flemmon Trey Dorsey. He’s an excellent young man and an astute employee. His value and skills complement this organization. His knowledge of the job makes him beyond innovative and interpersonal character made this visit more than worth that. I highly recommend he’s promoted immediately and given a raise. I’m so pleased with him!Mr. Troy L. Way
Steven McIntyre
23:11 21 Oct 24
Clayton was refreshingly honest and got straight to the point. Would highly recommend.
Gary Mayo
21:13 21 Oct 24
Clay was exceptional. He went above and beyond traditional plumbing as my issue related to my pool. He was able to obtain the pool specific parts and complete the job same day. Enjoying my spa as I write this. Much thanks Clay and Semper Fi.
Mitered Solutions inc.
20:08 21 Oct 24
Very helpful and kind. The experience was very pleasant.
Jon Urbanek
20:06 21 Oct 24
On time very professional and clean. Great experience
Dave Hawkins
20:01 21 Oct 24
Customer service is excellent. Very responsive and reliable. Would definitely recommend
Sandi Finn
19:39 21 Oct 24
Called with a/c duct problem. They got to me quickly and did a super job! Once again they came to the rescue!
Kyle Rossborough
19:37 21 Oct 24
Abrieahna Olasode
19:05 21 Oct 24
Linda and James Moore
18:28 21 Oct 24
Tony Caruso
18:00 21 Oct 24
Representative was prompt and professional. Was very informative.
Kyle Kelly
16:21 21 Oct 24
I had a backed up clean out at my office causing us issues. Spoke with Rebecca in the office, she dispatched a man named Thomas and Thomas arrived on site within 2 hours, jetted the line, provided me with camera footage, and was on his way. Thomas solved my problem within 15 minutes and was very professional, courteous, and respectful. Solid 10/10 I will be using this company again whenever need be. Thank you.
Wylie Utke
15:59 21 Oct 24
I had an issue with my AC and expressed concerns about the wiring to the AC. An Electrician was sent out to inspect the wiring and panel for my AC. The electrician said everything was fine and there was nothing to worry about.That same night my breaker for the AC caught on fire. I called and asked for a manager and was told that the electrician didn't touch the breaker or wires to the AC and that if I want an electrician out to address my concerns that it would cost a service charge.All they tried to do was sell me an entire new AC system with complete disregard to my family's safety. If I could rate 0 stars I would.
Will Simpson
23:15 20 Oct 24
Great work!
Marie emanie Altidor
21:07 20 Oct 24
Monica Agro
14:33 20 Oct 24
Leroy Lewis
02:11 20 Oct 24
A plumbing issue occurred in our home overnight. I called the company first thing in the morning explaining our situation. The customer service representative immediately rearranged working schedules to get a technician to our home as quickly as possible. In addition to be a prior customer incentives were also provided for this visit. I was extremely impressed with my interaction with this lady. My pass dealings with this business have been very satisfying.
James Wallace
12:15 19 Oct 24
Lickety split AC company was my go to call to make when I needed work done on my AC. They were fast and affordable. Thank you for all your help!
terry gordon
11:39 19 Oct 24
The work this company does is top notch. The technicians were efficient and professional.
Jon Millar
00:03 19 Oct 24
Matt was great
Darth Dougus
23:14 18 Oct 24
Luke is the man he found my tap when three other companies could not thank you licky split there
Cyrenthia Anderson
22:03 18 Oct 24
Lindsay Reed
21:05 18 Oct 24
Patricia Lanier
20:43 18 Oct 24
Tacarra Dixon
18:50 18 Oct 24
Kobe Carter
18:47 18 Oct 24
Dj Smith
18:08 18 Oct 24
Very good customer service!
Stephanie Brumfield
17:51 18 Oct 24
I spoke with Adrianna to schedule an estimate and she was the absolute best. She was able to work me in the schedule even though it was last min. 10/10 customer service.
Devin Jones
17:32 18 Oct 24
*Update 10/18 - Lickety Split came out for an AC service and the tech was very professional and explained everything very well for me to understand my system needs. It was a great experience.*UPDATE: Lickety Split reached out and I worked with a guy named Chad in the office that coordinated a resolution on all the problems that were found on the initial visits. Chad helped greatly to get the issues resolved and made it feel like he cared to meet a resolution for my benefit. Thank you Chad for helping getting everything sorted out.The original review issues: The tub faucet is hanging off the wall. The shower arm is wobbly and the cover fell off the wall as well with a large hole showing. They tore open the back side of the wall to get to the pipes. Currently, all the original issues has been resolved except having the dry wall patched up but based on the experience with working with Chad, I have faith they will follow through with getting the drywall patched. I will update the review when the drywall is patched.
Tyler D.
17:27 18 Oct 24
Petrice Stephens-Felder
17:20 18 Oct 24
I can't say enough about Lickety Split. My tenant called to let me know how pleased he was with the technician, Thomas. They are glad to have both bathrooms back up and flushing.
Old Towne Tattoo
16:40 18 Oct 24
They have always been extremely professional and prompt. Would recommend their services from plumbing/septic to AC as we have used all three.
Justin Brantley
16:39 18 Oct 24
DajhaNique Fetters
16:32 18 Oct 24
Heather McConville
15:56 18 Oct 24
Calling Lickety Split was a terrible mistake. I was given a 3-530pm arrival window. The plumber showed up at 7pm. After determining that the issue was not a plumbing issue at all but HVAC. I asked for this to be documented 2 days later still no documentation that they came to the property would be provided.There answer was to cut the ceiling and charge $880 just for the drywall repair to expose that there was no plumbing in the area under question.I could go on and on since I also had them come the following day for HVAC since the condenser line was the actual issue,They will rip you off and tell you they will do something and then they won’t.
Laura Carr
15:54 18 Oct 24
Kaylee Kepner
15:16 18 Oct 24
Staff was very nice and friendly. Would highly recommend
Alexandria Henderson
13:01 18 Oct 24
Terry Robinson
12:57 18 Oct 24
kendrick mckinley
21:06 17 Oct 24
definitely recommend, they were great!
Clark Coombs
20:48 17 Oct 24
Staff is very friendly and on time! All work was completed professionally and they left the job site clean! Thanks guys!
Jen G
19:56 17 Oct 24
WOW!! I bought a new unit three years ago and have a maintenance plan with another company who has been pretty much scamming me for the entire three years! I called Lickety-Split because I was referred by a neighbor, and from the moment Vanessa answered the phone, to the moment Justin S. arrived at my home, I have had nothing but an amazing experience. Justin not only took his time, was incredibly thorough, is super knowledgeable, but also polite and respectful to the point he put the shoe covers on immediately once he saw we don’t wear shoes in my home. Additionally, the way that he explained what I needed & why I needed it, and then showed me the evidence that he found proving that I needed this service was thorough and detailed! Beyond the fact that this company and Justin were amazing to deal with, I didn’t feel at any point like I was trying to be upsold on any products/services, there wasn’t even any mention of purchasing extra products or services… In fact, I was offered discounts and preventative measures free of charge in order to prevent any further issues which btw, has never happened with the other HVAC company I previously utilized. I have never been more pleased with any technician, I did not feel manipulated, as I’m a single woman in my household, so I often have to be leery of situations where I feel I may be taken advantage of for lack of proper knowledge, and I never for a moment felt like I was being lied to or manipulated. With the previous company I dealt with, every time they came out, I was put into panic mode for fear of something that may happen to a three year-old unit that essentially should have no issues as of yet, and I was once told by the previous company (Snyder) that if I didn’t do a couple thousand dollar job immediately, my unit would be compromised, turned out to be untrue. I am incredibly pleased with the results today, and I would recommend lickety-split, and Justin as a technician, to anyone. In fact, I did recommend them to my mother and she is also now switching from her company to a lickety-split membership plan. To touch base on the membership plan, I found their pricing was about average, but included many more perks and incentives than any of the other plans of competitors. Safe to say, I am very pleased, and confident in the work that was done today, and I’m sure anybody that chooses lickety-split will have the same experience! Great company, thank you guys so much, and thank you Justin S. for doing such an excellent job today!
Maggie Casey
18:43 17 Oct 24
Brittani F is the best asset to this company! Friendly, fast, professional customer service, every time!
Ansley Ballew
17:35 17 Oct 24
Great customer service from Jacob!
Caylee Martin
16:47 17 Oct 24
Professional, prompt, and responsive.UPDATE: Dropped it from a 5 star to a 2 star and may drop it again if the situation is not resolved properly. We have had Lickety Split at our new home (new to us home) for some major repairs (ac duct work and new well filtration system). As far as I know the duct work was installed correctly (did not get under the house to check it out myself). However, they did not have the correct vents/grills for the ducts. The techs blamed it on the office and said that the office was supposed to order the correct ones and they notated the file properly but the office still ordered the wrong vents/grills. Then I was told that the correct vents/grills would be here on Tuesday, they never arrived. Checked again and was told Friday and I would get a call and update. Call never came, nor did the vents/grills. I had to call again and check in and was told that they would be here either the following Tuesday or Wednesday. They finally arrived Wednesday (yesterday 10.16.2024). The tech came to install them today and the vent/grill holes that were cut into our flooring by the originals techs were not cut properly and now there are huge gaping holes and gaps in our flooring. We just installed some of the flooring last week and now have some major issues with our newly installed flooring! Waiting on a call from the manager to see what they are going to do to get this fixed.Second Issue: They replaced our well filtration system. The tech accidently broke the spigot (by accident, not upset about that at all, things happen). However, he fixed the spigot, but it is leaking already and has a steady stream of water in 2 places. I called yesterday and told the customer service rep about the situation and said to her, "Your tech accidently broke the water spigot and now it is leaking water. This needs to be fixed." She said she could have someone out here between 5pm and 9pm tonight (Thursday 10.17.2024). I told her that was unacceptable and "your company broke it, your company needs to fix it sooner than 5pm tomorrow". She asked what time would work best for me, I told her between 10am and 2pm. She did get it scheduled for that time. I got a call this morning from a Vanessa stating she was the liaison between me and the company. I told her the same thing that I told the rep I spoke to yesterday. The tech broke it, so they need to fix it. A new tech is at my house right now, checked the problem out and quoted me over $200 to fix. I told him I'm not paying for this. I told the customer service rep last night and Veronica today that the last tech that was here broke it and your company needs to cover the repairs. He showed me the notes on the account and there was NOTHING stated about the company's previous technician breaking the spigot. Neither one of the customer service reps update the account properly and now they were stating that I needed to pay for the repairs.We have spent entirely way too much money to keep having these types of issues! DO BETTER LICKETY SPLIT!
Barbara Bowens
16:45 17 Oct 24
Justin Salmon serviced my A/C UNIT , he did an amazing job, he was very professional and knowledgeable, I will always recommend your company to anyone who needs service on their A/C , PLUMBING AND ELECTRICAL you are a great company thank you for your continued service, God bless you
Chinky Jones
14:18 17 Oct 24
Great service. I recommend this company to everyone
Adam Razor
13:55 17 Oct 24
Beezy
13:45 17 Oct 24
Great experience with you guys and very helpful and insightful!!!
Tony Thomas
11:46 17 Oct 24
Wonderful company. They really know how to treat their customers right. Thank you for all of your help with my issue on Wednesday. Greatly appreciate the fast turnaround time. Thank you so much, Tammy
Kim Natschke
01:40 17 Oct 24
Luke did a amazing job, perphsional and knowledgeable and kind,thank you so much luke😇😇😇
Larry Baker
01:20 17 Oct 24
As a property manager, I recommended this company To my 82-year-old father-in-law for a clogged toilet. They charged him a $99 Upfront fee to even respond. He unclogged the toilet himself the day before they were scheduled to come out he called them and canceled. He was told he was going to receive a refund… that was August 16th.. four phone calls later and a personal visit to their office later he has still not received his $99 refund. He was told that it was processed on October 1 and he is yet to see one dollar. I would not recommend this company to anyone ..if this is the problem you’re going to have before service ? What kind of problem are you gonna have after their service ! Do better ..be better or get out the service industry!
dennis kethan
23:38 16 Oct 24
Austin was a fantastic AC tech. He was very thorough and explained everything he was doing during the appointment. Looking forward to next appointment.
Evelio Manco
22:19 16 Oct 24
Richard did a great job searching for the issue.
john wolter
20:35 16 Oct 24
Kyler was GREAT TO WORK WITH VERY EFFICENT AND A BLESSING TO WORK WITH
Lloyd Vega
20:22 16 Oct 24
Outstanding work from Branden and Kyle, taking pictures and educating me along the process. Huge thank you to the both of them!
Bella Rose
19:42 16 Oct 24
Viktoria Henderson
19:25 16 Oct 24
Tech was very helpful and informative regarding my plumbing problems. He discussed all my options with me and also discussed pricing plans that would best fit my needs. He was friendly and arrived on time.
Ken Mcdonald
18:51 16 Oct 24
I have been fooled. L.S. has yet to complete the replacement started 4/1/ 2024. I gave them every possible benefit of the doubt and have Many unreturned texts/emails and phone calls. Apparent to me is that you go get the new money cause they already have mine. $24,500.00 I paid for a 4 ton unit and duct replacement. They fooled me easily as I am naive, old and disabled. I have not been given MY copies of any contracts we made and they ignore me. They should be in jail.
Mary
18:46 16 Oct 24
Justin was great, very professional and thorough.
Matt Rycraft
17:41 16 Oct 24
Extremely friendly and respectful technician who always kept his shoe covers on in the house. Very knowledgeable about my unit, and educational on ways to make the unit run more efficiently to last longer.
Clint Christ
17:31 16 Oct 24
I called Lickety Split around 5pm and spoke to Matt the night Hurricane Helene was heading towards us. I had a plumbing issue and had to shut the water off at the street. Matt said he could have somebody out ASAP. Once they arrived the technician was able to take care of the problem and get us up and running.Thank you again.
Amadou Seck
16:51 16 Oct 24
Austin did a great job inspecting and finding several issues with my AC units that previous technician from different HVAC companies ignored or didn't bother looking for.
April Montgomery
16:48 16 Oct 24
They have always been fast to respond and listen to the issue completely. Every tech has been helpful and thorough to ensure that both the issues they came to handle and any other issues that may have come up while they are there are resolved or addressed.
Kent Justice
16:46 16 Oct 24
Every interaction I have with Lickety Split is great! Really impressive both on customer service and reliability.
Patricia Jones
15:27 16 Oct 24
Overall wonderful experience with Lickety Split John was wonderful gave us all of our ption understood our financial needs and fixed our plumbing issues!
Kristy Clement
15:04 16 Oct 24
He was honest and polite and professional
kyle chambers
14:29 16 Oct 24
Irene H
01:05 16 Oct 24
Brandon was very helpful, professional and knowledgeable! Highly recommended! Now see how the jobs will be done by this company!
Donna Lynch
00:04 16 Oct 24
Will was great. Very knowledgeable and went above and beyond to locate the issue. He was very personable and a pleasure to meet.The office staff, James and Steve, were communicative and polite.Would definitely recommend!
Florida Race Day
22:21 15 Oct 24
Great communication. Super technician
Nany Nan
22:09 15 Oct 24
Shout out to Steven! Very professional, courteous and trustworthy. What a kind soul he is, even provided me some easy maintenance tips for my new garbage disposal and bathtub faucet that was leaking. If I need plumbing services again, I will only ask for him. Vanessa on the phone was also amazing. Overall good experience.
Paola P
21:52 15 Oct 24
Austin came out to do our AC system tune up and he was great! He was so thorough and informative! He helped us address underlying problems with our system and helped the longevity of our system.
Kirk Cannon
21:23 15 Oct 24
Their amazing at what they do! I highly recommend them💚
Tarri Salcedo
20:55 15 Oct 24
Great service!! Thank you!!
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