About Lickety-Split

I have been in the air conditioning, plumbing, and electrical trades for over 27 years. We owned and operated a successful HVAC, plumbing, and electrical company in Virginia for 22 years of my 27 years in the business.

When we first moved to Florida, we had the need for different services in our own home. Sure, we could do it ourselves, but with just moving here and not having any relationships with vendors, etc., we decided to call local companies to assist us.

After 27 years of being completely self-reliant, we were now in a situation where we depended on others to provide service to our home. To say the least, we were extremely disappointed. We know what it’s like not to have any air conditioning while no one cares! We also had a few plumbing problems and went through the same or similar experiences.

When you call a company, you want to be at ease immediately with the other person on the phone. You want to feel good about the conversation and have the person on the other end treat you like they would a friend or family member.

Every call to a home service company should start with a conversation where the employees on the other end of the line are like personal concierges and treat customers like royalty, walking them through the entire process and providing all available options. However, did they say they would have to “check with someone else” and give you a callback? Could they provide an estimated time? Could they guarantee a same-day service appointment window?

We know that is what people want because we want it for our family as well. Everyone deserves to be treated like royalty and be reassured during a stressful time.

We understand calling in for service can be stressful. You place a lot of trust in our company to have the right people available to fulfill all your needs, and we take it seriously.

At Lickety-Split, we hire only the best people we can find. We perform background checks and assess everyone’s personality for the job type they are hired for. In other words, we don’t put people in a position to fail. We ensure they are fit for the role they are hired for. We are all built differently; it takes the right personality for the right job. No square pegs in round holes here.

Is the technician coming to your home also background checked and drug tested? Here, we wouldn’t consider hiring someone without doing those basic things first because we want you to feel safe when a technician, plumber, or electrician enters your residence. They’re there to provide world-class service, period! We are a service company. We sell first-class service experiences, not parts or equipment. In fact, every job is priced by the level of service and warranty you require. Every client is different, so we offer various options on service, quality, reliability, safety, and health on every call. As every home is unique, you can expect six customized and relevant solutions for your repair, replacement, or renovation job. It will never be cookie-cutter with us—only customized solutions built with you and your family in mind. We learn how you and your loved ones use your home's air conditioning, electrical, plumbing, and water delivery systems. No two people use these things in the same way. So we will ask questions to get to know you and yours to make it personalized just for you.

We diagnose the entire system, not just the immediate issue. If you analyze with blinders on, it almost always leads to callbacks and more costly repairs down the road. Wouldn’t it be nice to know what caused the problem in the first place instead of overlooking the obvious, having to call back a week later, and experiencing another issue?

A premium diagnosis of you and your family’s habits and a complete system diagnosis are required on every call. We don’t just want to find the symptoms of the problem but the real problem. We will provide a list of different solutions based on your current and future needs and affordable monthly payment options so you can choose what level of service is best for you, not just one choice you can take or leave.

We know that when the time comes to have emergency repairs completed, you’ll want to feel good about your decision, and having high-quality choices makes it easier. Knowing your warranties and guarantees and having someone anticipate your future needs will make you feel comfortable with your choice.

At Lickety-Split, we schedule everything, so we always start the work immediately. There may be times when we have to have special order items brought in, but one thing you can be guaranteed with us is you won’t sit around waiting for someone to call you. We will procure all materials and labor to provide the level of service you require or schedule the work to be done by a certain date. 

What happens when I don’t feel like the level of service your company provided me was good or have a general complaint or question?

Here is where all service companies fall short. We are not perfect; we strive to provide 100% customer satisfaction on every call. We have the processes in place to ensure your satisfaction. But if we fall short, don’t panic. We will be there to follow up and do whatever it takes to make things right. We put our existing customers first, and you will receive an immediate, front-of-the-line, first-class response until the issues are resolved to your satisfaction. We don’t put you on the back burner; we resolve it now!

The level of service we deliver is unheard of in this industry. And we provide it all day, every day. When you schedule a service from us, you can rest assured that it is exactly the service you’re paying for, and our level of service will be on par with the investment you made with our company.

We follow up immediately after every call with an auto-happy check. A customer service advocate will be at your disposal, ensuring your complete satisfaction with every interaction with our company.

Lastly, we know what good service is and how to provide it. Hiring the best people possible to provide the highest quality products and services takes time and money, so expect our pricing to be on par with the level of service we provide. We will seldom be the cheapest service company in your home, but we are a first-class company all the way, and we can prove it.